Privacy Policy
Gateway Solutions Group is committed to protecting the privacy of visitors to our site and users of our online platform and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including payment processing, POS systems, e-commerce solutions, business analytics, merchant accounts, credit card terminals, fraud prevention, reporting, reconciliation, and business consulting.
Information We Collect
We collect information to provide and improve our services and operate our business.
Information you provide to us: We collect information you voluntarily provide when you use our services, including when you register for an account, apply for a merchant account, use our POS systems, make a purchase through an e-commerce solution powered by us, contact customer support, or communicate with us. This information may include business contact details, financial information such as bank account numbers and credit card details (processed securely), government identifiers (where required for identity verification and compliance), and any other information you choose to provide.
Information we collect automatically: When you visit our site or use our services, we may automatically collect certain information about your device and usage. This includes IP addresses, browser type, operating system, referral URLs, pages viewed, links clicked, and other usage data. We may also collect information about transactions processed through our services, such as transaction amount, time, and location.
Information from other sources: We may obtain information about you from third-party sources, including identity verification services, credit bureaus, and public databases, to comply with regulatory obligations, verify your identity, and prevent fraud.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and managing our services: Operating, maintaining, and providing all features of our services, including processing transactions, managing merchant accounts, and providing support.
- Improving and developing services: Understanding how you use our services to improve features and functionality and develop new products and services.
- Communication: Communicating with you about your account, services, updates, security alerts, and administrative messages.
- Marketing and promotion: Sending you promotional materials and information about our services (you can opt-out of marketing communications).
- Compliance and protection: Detecting and preventing fraud, security incidents, and other malicious activity; complying with legal obligations; and enforcing our terms and policies.
- Analytics: Performing analytics and research to understand usage patterns and trends.
Legal Basis for Processing
We process your personal data based on various legal grounds, including:
- Your consent: Where you have given us explicit permission to process your data for a specific purpose.
- Performance of a contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing our payment processing services).
- Legal obligation: Where processing is necessary for compliance with a legal obligation to which we are subject (e.g., anti-money laundering regulations).
- Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms (e.g., preventing fraud, improving our services, marketing).
How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We share information with third-party vendors, service providers, and partners who perform services on our behalf, such as payment processors, fraud prevention services, identity verification services, cloud hosting, and customer support. These third parties are authorized to use your information only as necessary to provide these services to us.
- Business Partners: We may share information with business partners in connection with providing co-branded services or engaging in joint marketing activities.
- Business Transfers: If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with applicable laws, respond to a court order, subpoena, or search warrant, or otherwise cooperate with law enforcement or governmental agencies.
- Protection of Rights: We may disclose information to protect our rights, property, or safety, or the rights, property, or safety of our users or others, including to prevent fraud or enforce our agreements.
- Aggregated or Anonymized Data: We may share aggregated or anonymized information that cannot reasonably be used to identify you.
Data Retention
We retain your information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.
Your Data Protection Rights
Depending on your location and applicable law, you may have certain rights regarding your personal data, including:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate or incomplete personal data.
- The right to request erasure of your personal data.
- The right to request restriction of processing of your personal data.
- The right to object to the processing of your personal data.
- The right to data portability.
- The right to withdraw consent at any time, where we rely on your consent to process your personal data.
- The right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the information provided below.
Data Security
We implement technical and organizational measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and provide features. You can manage your cookie preferences through your browser settings.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will be posted on our site, and we will indicate when it was last revised. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us by postal mail at:
Gateway Solutions Group
123 North Michigan Avenue, Suite 1000, Chicago, Illinois, 60602, United States